We hope every LOFIMECH purchase meets your expectations. If something is not right, the following terms explain how to request a return, report an order problem, or receive a refund.
1. Return Period
A return request may be submitted within 30 calendar days after the order is delivered.
To qualify, the product must:
- Remain unused and in its original condition
- Include all accessories, manuals, tags, and components supplied with it
- Be placed in its original retail packaging
- Show no damage caused after delivery
- Be accompanied by an order confirmation, receipt, or other proof of purchase
Products that do not meet these conditions may be refused or may qualify only for a partial refund where permitted.
2. Requesting a Return
Before sending anything back, email service@xpinerrb.asia with:
- Your full name
- Order number
- Product you wish to return
- Reason for the request
- Photographs, if the product is damaged, defective, or incorrect
After reviewing your request, our customer care team will provide authorization and, when applicable, a return label and delivery instructions.
Please do not mail a product to our business address or any other location without written authorization. Unapproved returns may not be identifiable or accepted.
3. Incorrect, Damaged, or Faulty Products
Examine your package as soon as it arrives. If an item is damaged in transit, has a manufacturing defect, or differs from what you ordered, contact us promptly.
Include clear photographs of:
- The product and the reported issue
- The outer packaging
- The shipping label
- Any visible transit damage
Once the claim is reviewed, we may offer a replacement, refund, or another appropriate resolution.
4. Products That Cannot Be Returned
For health, safety, regulatory, or practical reasons, returns are generally unavailable for:
- Food, plants, flowers, and other perishable goods
- Made-to-order, engraved, or personalized items
- Opened personal-care, cosmetic, sanitary, or hygiene products
- Flammable liquids, gases, chemicals, and hazardous materials
- Gift cards or other non-refundable digital-value products
- Final-sale or clearance merchandise when marked non-returnable
Unless required by applicable law, the original delivery charge is not refundable.
If you are uncertain whether a product is eligible, contact us before opening, using, or returning it.
5. Exchanges
We do not guarantee direct product-for-product exchanges. To receive another model, size, color, or item, the recommended process is to return the original purchase and submit a separate order after the return has been approved.
For an incorrect or defective item, contact us before placing another order so our team can determine the appropriate solution.
6. European Economic Area and EU Cancellation Rights
Customers whose purchases are covered by European Union or European Economic Area consumer rules may have the right to withdraw from an eligible distance-sale purchase within 14 days, without providing a reason.
Returned goods must generally be complete, unused beyond what is reasonably necessary to inspect them, and accompanied by proof of purchase. Statutory exceptions may apply to personalized, perishable, sealed hygiene, and other excluded products.
Nothing in this policy limits mandatory consumer rights available under applicable law.
7. Return Shipping
When a return is authorized, we will provide the applicable return instructions and confirm whether a prepaid label is available.
The return destination may differ from our published business address because products are handled by different fulfillment facilities. Packages sent to an unauthorized address, sent using an unapproved method, or returned without identifying information may be delayed or rejected.
Responsibility for return postage will be explained when your request is assessed and may depend on the reason for the return and applicable consumer law.
8. Refund Review and Processing
After the authorized return reaches the designated facility, it will be inspected. We will then notify you whether the refund has been accepted.
For an approved refund:
- Funds will be returned through the original payment method
- Our processing may require up to 10 business days
- Your bank or card provider may need additional time to display the credit
If the refund has not appeared 15 business days after approval, contact us so we can review its status.
9. Order Support
For return authorization, refund questions, or problems with an order, contact:
Innovative Building Products
60710 Neaman Rd
Three Rivers, MI 49093
United States
Phone: +1 269-528-4099
Email: service@xpinerrb.asia
Please include your order number in all correspondence.