Shipping Policy

This policy outlines how LOFIMECH prepares, dispatches, and delivers purchases made through our store. Please review the information below before completing your order.

Our Fulfillment Approach

To offer a wider selection of useful kitchen products at accessible prices, orders may be dispatched from different fulfillment facilities or directly from approved supply partners.

As a result, products purchased together may occasionally arrive in separate packages. When this happens, you will not be charged any additional shipping fees.

1. Order Preparation and Shipping Cost

Orders normally require 2–4 business days for verification, product inspection, packing, and handover to the shipping carrier.

During holidays, promotional events, or other periods of unusually high demand, preparation may take up to 5 business days.

A fixed shipping charge of $5.99 applies to each order, regardless of the delivery country or the number of items purchased.

Business days do not include weekends or public holidays.

2. Expected Transit Times

Estimated delivery periods begin after an order has been dispatched, not on the date it was placed.

Destination	Typical Transit Time
United States	10–15 business days
Canada, United Kingdom and Australia	11–16 business days
Other international destinations	15–20 business days

These timeframes are estimates. Actual delivery may be affected by local carrier capacity, weather, customs inspections, public holidays, remote-area service, or other circumstances outside our direct control.

3. Shipment Confirmation and Tracking

After your package leaves the fulfillment facility, a confirmation email containing the available tracking details will be sent to the email address provided at checkout.

Please allow 1–3 business days for the carrier’s system to display the first tracking update. A temporary lack of movement does not necessarily indicate that the parcel has stopped moving.

When an order is divided into multiple shipments, separate tracking numbers may be provided.

4. International Duties and Import Charges

International packages are generally shipped on a Delivered Duty Unpaid (DDU) basis unless otherwise stated during checkout.

Customers are responsible for any customs duties, import taxes, brokerage charges, or related fees required by the destination country. Such charges are determined by local authorities and are not included in the product price or our standard shipping fee.

LOFIMECH cannot control customs inspections or guarantee how quickly a shipment will be released by local authorities.

5. Address Changes and Cancellation Requests

We begin preparing orders shortly after they are submitted. Requests to cancel an order or correct its delivery information must be sent within 12 hours of purchase.

We will make every reasonable effort to accommodate the request. However, once packing or fulfillment has begun, cancellation or modification may no longer be available.

Customers are responsible for checking that their name, street address, apartment or unit number, postal code, and contact details are accurate before submitting an order.

6. Parcels Arriving Damaged

If an item is delivered with shipping-related damage, contact us within 72 hours of receiving it.

Please provide:

Your order number
A clear photograph of the damaged item
A photograph of the exterior packaging and shipping label
A short description of the issue

After reviewing the information, we will arrange an appropriate replacement at no additional cost when the claim is approved.

7. Packages Lost During Delivery

If the shipping carrier officially confirms that a parcel has been lost in transit, please contact our customer service team. Once the carrier’s status has been verified, we will arrange a replacement shipment without an additional product or delivery charge.

Packages marked as delivered may require further investigation with the carrier before a resolution can be provided.

8. Delays and Incorrect Addresses

LOFIMECH is not responsible for delays resulting from customs procedures, severe weather, carrier disruptions, incorrect delivery details, or circumstances beyond our reasonable control.

If a parcel is returned because the address supplied at checkout was incomplete or incorrect, additional postage may be required before it can be sent again.